Tuning Service

and repairs

“tuning is an experience of complementarity”

For PAN LAB Pans

Instruments from PAN LAB are welcome for a retuning service with little lead time- you can send your prefered date via mail to office@pan-lab-vienna.at , you can call via phone/Signal +43 660 26 73 509 (Mo- Fr, 12-18:00) – or also use our online booking system to book a service date (german).

Please acknowledge: We do not offer automatically free tuning service but make individual arrangements (sometimes also free donation depending on many factors). A retuningservice is in a way also an “upgrade” and we think this should have some value.

In a sense of best practice we do offer always free retuningservice in case you would like to sell your instrument!

PS. Our instruments are created in the first place in a highly focused atmosphere – and without any pressure – and we try to recreate this atmosphere also when maintaining instruments.

Tuning Service

For other Handpan brands

If you feel your handpan is out of tune, we suggest to first of all ask the maker of your handpan to tune it, he/she knows the magic of your instrument like no one else.

If it is not possible, or you can not reach this person, you are welcome to fill out the form below and also suggest a desired date for an appointment, where we have a look at your handpan.

Please notice: At the moment a lot of (but not every!) steel is welcome here for a retune, cause our tuner wants to learn the steeltuning art from different perspectives.

Please consider that each pan and each handpan brand is very different. Some people buy very cheap and very bad handpans and speculate to find a tuner who will fix them for a cheap price. We dont do this because it is not worth to ruin the tuners wrist with such a hard work.

We dont tune or maintain handpans from brands where the website of the makers do not show an accurate imprint with full contact details. Fraud Pans without any sound are not welcome for retune.

Most of the time welcome: Carbon steel or Stainless Handpans with oval notes, tuned with octave and fifth.

@Tongue drums: not possible, sorry

@Hang (R) (PANArt): technically it is very possible but highly complex because of many other reasons. Maintenance of Hang(R) by other tuners then the creators themselves is not at all appreciated by PANArt. So… the anwser is NO! You have to contact PANArt.

@Steelpan: no experience yet. Birgit would love to learn and is waiting for one which is very badly out of tune or even damaged. So if you have one – please bring it -service is for free!

Acknowledgement: You will have to sign a paper if you want us to repair your instrument, saying that we will not be accountable for any problems or even damage during retuning.

About our experience: So far experience is very good. We only accept instruments where we can see a high chance of positive experience. And of course we absolutely want you to leave the PAN LAB 100% happy.