„tuning is an experience of complementarity“
For PAN LAB Soundsculptures
Instruments from PAN LAB are welcome for a retuning service with little lead time- you can send your prefered date via mail to firstname.lastname@example.org , you can call via phone/whatsapp +43 660 26 73 509 (Mo- Fr, 12-18:00) – or also use our online booking system to book a service date (german).
Please acknowledge: We do not offer automatically free tuning service. As benchmark we estimate €50-200,- and payment has many times also been handled on free donation base. A retuningservice is – most of the time also an upgrade and we think this should have some value.
In a sense of best practice we do offer always free retuningservice in case you would like to sell your instrument!
PS. Our instruments are created in the first place in a highly focused atmopshpere – and without any pressure – and we try to recreate this atmopshere also when retuning our instruments. Usually you can wait during the service and use the showrrom meanwhile, but maybe we ask you also to leave your Handpan here for some hours.
For other Handpan brands
If you feel your handpan is out of tune, we suggest to first of all ask the maker of your handpan to tune it, he/she knows the magic of your instrument like no one else.
If it is not possible, or you can not reach this person, you are welcome to fill out the form below and also suggest a desired date for an appointment, where we have a look at your handpan. If you are anyway in Vienna you can also book an appointment via the online booking system (only available in german). You can also call Thomas Ender via phone or Whatsapp +43 660 26 73 509 (Mo- Fr, 12-18:00) and describe the problem and schedule an appointment directly.
Prices: please consider that each pan and each handpan brand is a little different. Some people buy very cheap and very bad handpans and speculate to find a tuner who will fix them for a cheap price. We dont do this anymore because it is not worth to ruin the tuners wrist with such a hard work. Anyway – there are many Handpan brands we do like to support with our tuning service, like for instance:
- all high quality Handpans (preferable with with oval notes) tuned with octave and fifth, like for instance: Shellopan, Meraki, Instruments de l’Elf (Mayuko), Soulshine, Deepan, Blesspan, Leaf, Yishama,…
- Bellart, Vision, Bluepoint Steelharp, any kind of Stainless Steel Handpans (with oval notes)
IF WE MUST:
- Hang (PANArt), Terre/Meinl, Spacedrum , BaliSteelpan, Sunpan, Innersound
Caisa („planetary“ scales) , cheap chinese fraud Handpans, any Handpans without Gu on the bottom side, Handpans which consist only out of dents and bumps.
Prices: We can meet you and look at your instrument for free. Then we discuss the details and estimated duration of repair and price with you in person. A good rule of thumbs estimation might be €150-300,- Many times this has been also done on free donation base.
Acknowledgement: You will have to sign a paper if you want us to repair your instrument, saying that we will not be accountable for any problems or even damage, which might occur during retuning.
About our experience: So far experience is very good. We only accept instruments where we can see a high chance of positive experience, and of course we absolutley want that our clients leave the PAN LAB 100% happy.
Have you had an accident wit your handpan? It is possible that your insurance will cover the repair, you could ask them in advance. If we have to open the instrument and also take care of big accident bumps and then the tuning – please estimate costs arround €400,-.
Payment: our Invoices are including 20% tax. We will need your name and adress for the invoice. You can pay with cash or card or also via onlinebanking.